You can bet that BA's compensation payments, not to mention their incoming legals, are going to cost mega mega millions.
The TOTAL incompetency of the management is breathtaking. Little wonder they are attempting to shut the media up, which in itself is a huge mistake. It is clear that the management are trying to protect their own images and seem to care little for their passengers who have been treated very badly. Good management that!
BA and BAA were never ready for the launch of T5 and there should be a basket of heads around somewhere, but with BA's usual arrogance they carry on mis-leading everyone and seem not to have grasped the fact that they have blown it!
WW will no longer be a favourite of city, or even the most modest investor in regard to the fortunes of BA who are, on their own, bringing into disrepute the integrity of British air travel.
Their balance sheet is heading for a ginormous fall after this fiasco. They must sort out EXACTLY what went wrong and who caused it. Then wield the axe and hope they can recover - but somehow I rather doubt they can.