Ah yes, talk of the QE2;
Yesterday passengers continued to vent their anger. Charles Thomas, 64, a wheelchair user, told of arriving in the morning to find that the lift did not work, leaving him to negotiate escalators with the help of his wife and an embarrassed porter. Thomas and his wife, Linda, travelling from Newcastle to join the QE2 in Los Angeles, had arrived at the airport at 7am and were settling in for a long wait before their next flight was due to take off just after 3pm.
'You expect something better from British Airways because you're certainly paying for it, but they wouldn't even make any lounge facility available to my husband, who has major health problems and could do with recuperating before we embark on our 12-hour flight,' Mrs Thomas said. 'The attitude of the supervisor we spoke to was completely rude. Hell will freeze over before we fly with British Airways again.'
I just wonder how many BA passengers follow through with the threat. Leadership should be practised at all levels, there would appear to be a complete lack of it at T5 at the moment, along with a lack of basic humanity.