Julia Gillam, passenger communications manager for BAA Heathrow, said: "I would absolutely dispute that we have had problems this week.
"Let's be clear, in Terminal 5 the baggage system is working 100 per cent.
"BA do their own baggage handling. If you want to talk about the problems at Terminal 5, you need to talk to British Airways."
Hmmm......
Ok, so who's responsible for the broken lifts and escalators ?