Scottish Flyer
What I can't accept is when everyone tries to pass the buck and no-one takes responsibility and not even an apology is made to those who are affected.
Ummm, it's called modern business?
If you can credit it with the name 'business' !
PAXboy
The number of companies these days (not all) who have similarly arrogant 'managers' are countless. Given time, enough staff can protect the managers but, when the managers want their bonus and cut back the staff numbers too far - the managers are left exposed.
You're totally right PAXboy. I'm seen all too much of it myself and I'm fed up to the back gills with it. You see utterly useless IDIOTS given senior positions that they haven't a hope of coping with and when they fail they get PAID OFF !
This style of mamagement is now endemic. As you say, for a long time the hard working 'front-line' employees have been able to cover up for their bosses' incompetence but BA management couldn't be saved from this one.