Scottish Flyer
What I can't accept is when everyone tries to pass the buck and no-one takes responsibility and not even an apology is made to those who are affected.
Ummm, it's called modern business?
The number of companies these days (not all) who have similarly arrogant 'managers' are countless. Given time, enough staff can protect the managers but, when the managers want their bonus and cut back the staff numbers too far - the managers are left exposed.
Let's look on the bright side ... BAA's grip on LHR is now hanging by a fingernail.
