Never Again
I have always tried to use BA as I was under the impression that they were a safe and reliable airline, likewise LHR has been relatively easy to access. Never never again. BA has now proven to be an incompetent outfit with zero interest in their pax and as for BAA LHR management, words fail me. I used another national carrier from LGW instead - a real pleasure. If these pathetically run outfits are to continue in business, they should be stripped of the header "British"; they are nothing but an embarassment.