The villain of the piece
The real villain of the piece is DAVID NOYES. He was appointed Head of Heathrow in December 2004, followed by the airline’s new Director Customer Services in October 2007. This is the man that led the 'Fit for 5' Training & Familiarisation Programme for all LHR Ramp, Check-in, baggage.....need I go on. He was rewarded with promotion to the Leadership Team in December! FYI he is known in BA as Mr No Yes!