Mmmm, Tony McCarthy. When he arrived in January he said he didn't really know what the pilots were upset about. One would have thought that 'Director People' would know why one of the companys essential workforces were ballotting for a strike! He then made all his staff re-apply for their own positions, with the result that when he was supposed to be in conciliation talks with ACAS he was spending his breaks interviewing his own staff for their own jobs, including, wait for it, it's worth it, the HR individual responsible for dealing with the pilots! Quality guy!