Tigs2
I have just come back from the Far East and have only really just caught up with the story and all the interviews on the web. I cannot understand the ineptitude of some staff. Whoever came up with the idea of giving out a letter with a maximum hotel fee of £100 wants stringing up. That letter will cost BA £5000 per passenger.
What the heck has that got to do with the STAFF ? It's the useless MANAGEMENT that takes those desision, in this case it seems to ignore their legal obligations.
Just another example of flat-out incomptence and ignorance from WW and his crew of management morons.