vanHorck
No, i may be Dutch but i dont work for KLM.
I m referring to the statements that the staff were late arriving at their work on day one (not the subsequent signing in problems).
It seems that some were late in part because no-one had thought to organise adequate car parking ! That's a management failure again. Nor had they been properly familiarised with the terminal layout, another management failure.
I am also talking about attitude that i saw too often at Heathrow and which I find irritating..... thinking more about their own rules and less about the people who pay the bills.
Which rules are these ? And what kind of irritating behaviour did you see ?
In my view like everywhere there are those staff members who try hard to make things a success and those who try to ride the wave only concerned about their own comfort.
There's relatively little of the second type these days I hope. A couple of decades ago for sure.
But we all agree the management is the principal culprit here and i hope they are dealt with as a matter of priority. BA's shares were down 3% already I heard on the news just now, so I m sure the shareholders will start to act soon
And I dare say the bulk of shares are held by 'financial institutions' whose own management often has exactly the same culture as BA's ! They probably actually admire WW for trying to do things on the cheap.