I have just come back from the Far East and have only really just caught up with the story and all the interviews on the web. I cannot understand the ineptitude of some staff. Whoever came up with the idea of giving out a letter with a maximum hotel fee of £100 wants stringing up. That letter will cost BA £5000 per passenger.
The decision to ban the BBC and Sky from T5 will bite harder than anything. I hope the news stations really do behave responsibly now and refuse to attend any Press/News Conferences, that WW/BA may call in an effort to put BA or indeed BAA in a positive light. You cannot choose the publicity you get. I find this decision more shocking than anything else. One may expect it in China, Russia, Zimbabwe etc (No disrespect to any citizens from there), but banning of media in the UK!! I think the papers will have a field day over the next week.
edited to add, just heard on Sky, the two places that they are banned from entering are Zimbabwe and T5
