No, i may be Dutch but i dont work for KLM.
I m referring to the statements that the staff were late arriving at their work on day one (not the subsequent signing in problems).
I am also talking about attitude that i saw too often at Heathrow and which I find irritating..... thinking more about their own rules and less about the people who pay the bills.
In my view like everywhere there are those staff members who try hard to make things a success and those who try to ride the wave only concerned about their own comfort.
But we all agree the management is the principal culprit here and i hope they are dealt with as a matter of priority. BA's shares were down 3% already I heard on the news just now, so I m sure the shareholders will start to act soon