To what extent is this symptomatic at BA?
OK, after wading through the entire thread I think we got the message: the project management was dire and the interface between BA, BAA, and the project was evidently faulty. (I'm being nice).
Longer term, it will settle down. But, what interests me is whether there are any takeaways in terms of BA management in other areas of the business. If they really are this bad at listening to staff and predicting managing and sorting problems, does this also mean that I should be concerned about things like maintenance and reliability, training, safety reporting, the decisions they made over their long-term fleet replacement, etc? Or is this just an isolated event? And those of you who know me know I'm an oilhead, not a journo, although its a journo-type question. Is this a one-off?
Pinkman