I suspect MO'L had a hand in the chaos at T5.
Yet again yesterday he is quoted as saying that BAA needs to be broken up. The mismanagement over T5 simply reinforces his argument.
btw, he actually prepared a press statement yesterday that did NOT mention that there would be no fuel surcharges, ever.
However, later in the day, announcing the loss of 40 jobs at the call centre in Dublin, he did manage to add it to the end of the statement.