Proud to fly BA
Because the staff in the public eye - check-in, cabin crew - are superbly professional and a credit to our industry and to the UK.
Because the backroom boys and girls - flight deck, baggage hall, engineering, and the rest - are skilled, dedicated, and committed.
Not only Mr Walsh but every other manager in a service industry should remember that
1. Long-term profit comes from paying customers.
2. The points at which the customers interact with the business are critical and staff in these positions have a right to full management support at all levels and at all times.
I was saddened to hear of assaults on BA staff. What a sick society we have become.