Comparison; LHR/SIN
Flew through SIN recently, on opening day plus one for their new terminal - clockwork!! Efficient smiling faces ever willing to help. Relaxed, clean and even during the peak, an air of tranquilness.
Now comape this to LHR where we departed (T4) from 12 hours earlier - dirty, smelly and ques everywhere. Grumpy ole men, and women, demonstrating their displeasure at being there onto the poor (no option after getting sucked in at the grotty shopping mall checkouts) punters.
Send some of the so-called experts to other regions to learn how to do the job properley!!!