Still waiting for my bag.... we were stuck on the BA aircraft for 2 hours, Very poor handling from the captain... if at least he would say that he has no news either, something, anything but not saying anything at all?? He let his cabin crew down because they were getting all the hasle from the passengers. Passengers were very nice for the first 1h45min but then they got fed up. First the crew refused to leave with only half the bags on board. (At reclaim at the destination airport there were only about 20 people to report their lost bags). Then they said that they would leave with nog bags...
T5 looks very flash, it would be nice if it would work but I'm not suprised that it doesn't. Most peole I met when working around London just don't care, nobody cares, nobody takes responsibilities, you continuously get passed to another call center, nobody knows about anything.
Additionaly, at least one thing didn't change when T5 opened. BA still doesn't leave on time.