PPRuNe Forums - View Single Post - Ryanair passenger charter - more lies!
View Single Post
Old 28th Mar 2008, 16:51
  #27 (permalink)  
Based
 
Join Date: Oct 2006
Location: Ireland
Posts: 166
Likes: 0
Received 0 Likes on 0 Posts
My flawed logic is that if a carrier sells 20% of its tickets on a fully exchangeable, fully refundable basis and on past experience 5% of passengers on the flight are "no shows", they are entitled to oversell on that basis, providing they are then prepared to take care of any customers who are inconvenienced.


At least we're making some progress in your acceptance that it's flawed logic. Lets be clear here, Ryanair are legally entitled to oversell flights if they so wish. Your earlier suggestion of fraud is quite amusing. You're statement above is simply your opinion on how the aviation world should operate, not the current reality.

When stranded passengers demanded she stay and help the passengers who were the victim of the cancellation, she called the police and left the building under their escort..


You're continually shifting the terms of reference here. We're talking specifically about overselling seats in this thread and whether Ryanair do so or not - cancellations is a completely separate issue which has been discussed to death on other threads.

It is on this flawed logic that I conclude that legacy carriers who behave as I have just described can oversell, whereas low costs cannot.


Again your personal opinion, not the legal reality.

While we are at it, and in a spirit of openness, can you tell us whether you work for Ryanair or have any association with the company?


I don’t believe it’s a relevant question but in your spirit of openness, no, I do not work for Ryanair. I suppose my association is using them fairly regularly as a passenger taking advantage of only their genuinely low cost fares while tending to use other airlines when fares are similar or where I need a flexible ticket.

Again can we be clear, I'm not globally defending Ryanair here - we're talking specifically about the issue of overselling seats. They don’t generally and as I’ve stated already - there's probably more likelihood of you getting a refund for an unused flight than you ever experiencing overbooking so it’s one thing about Ryanair that you shouldn’t bother getting worked up about.

I would also recommend that you read the threads in Skytrax to read stories of people who have flown Ryanair, and are clearly making up stories of being stranded and lied to by the company.


I’ll gladly read any relevant threads in Skytrax relating to overselling but it’s hard to find any. I know that many passengers (still a very small number in the context of total passengers carried) have been left facing ridiculously long waits to get to their destination but that's the risk you run with low cost air travel I guess - and more importantly has generally nothing to do with overselling! I assume the argument that fares aren't always cheap with low cost carriers will enter your mind while reading this but I'm afraid I don't have any real sympathy for passengers willing to pay Ryanair anything but low fare prices!

Overall my impression in your last post is that you’re expecting Ryanair to provide the same standard of customer service as other ‘full fare’ airlines. I don’t but that doesn’t mean I agree with all their policies either – their overbooking practices however are perfectly reasonable as far as I’m concerned and I've yet to be provided with any reason why I should think otherwise. Ryanair certainly isn’t above criticism but don’t criticise problems that aren’t there! I’ll leave you to have the last word.
Based is offline