I think our friend above is having a laugh.
Patience? How would he/she like to be hundreds or thousands of miles away with no luggage, or have their flight cancelled or be delayed for hours with young kids and no info.
It's all very well for people to say there will be teething problems but this debacle is indicative of some serious mis-management and those people should be held accountable.
Menawhile the poor traveling souls affected by this should be given some serious compensation for what has gone on.