BBC News pointed out that KUL, SIA and DEN all had problems when they opened new airports.
I accept that there will always be glitches with anything new - these things happen and can be forgiven if staff had been trained, infrastructure tested fully and BLOODY BA and BAA "management" had the balls to admit the cock-up. The hackneyed excuses about "complex issues", "the first day" etc won't wash.
National disgrace
High time that government nationalised BAA temporarily (a la Northern rock) and parachuted in a professsional management team from Schipol, Changi or wherever. Anything is better than the "Tesco" mentality managers currently "running" BAA.