It's time for the BAA to boot BA out of LHR.
Over the last few years of BA's pathetic performance they have consistently blamed the airport. While they have been doing this other companies have maintained their services and their performance even using the older terminal facilities that BA won't use.
BA needs, and has needed for too long to document, a complete overhaul to get management AND workers aligned with today's aviation industry.
There was a very good analagy of a supermarket checkout and the T5 baggage system. This was spot on. System fail when the bags are not removed and back-up; it happens at every airport if the operator does not clear the baggage systems. Not having enough ULD's is a management AND worker failure - too many people blaming too many others for not doing anything.
The BAA should issue notice to BA to remove itself from LHR terminals and let the companies that can handle volume aviation do their work for them. If it had not been for TUPE and the current 60's uinion practices I believe this would have already happened and T5 would have opened without the high level of damaging publicity. Let BA concentrate on flying aircraft, it is about all that they still have any reputation left for and they could go to FR or EZY to learn a thing or two about how to improve that side of their business.
BA Bad Again - pathetic, brought shame on the UK - AGAIN.