british airways' management over the years has always been disastrous,but this current shambles beggars belief.to move into a terminal which is operationally unprepared in inexcuisable and the disgraceful performance of the operations director,kirkwood,who ran away from the press is unprecedented in any commercial presentation i have ever witnessed.once again the passengers and frontline staff have been let down by our national carrier,the
pr disaster is on a monumental scale.i just hope those responsible for this fiasco are given the boot without any further delay.how much more can this company take.it really is about time that a chief executive with charisma and a real flair for our business takes the helm and leads this airline from the front with vision,reality and a degree of humility.all attributes missing from the current leadership team.