Pax stuck on A/c due late TRM's, lack of jetties, missing bags, check-in queues, lengthening delays, domestic then European canx, hand baggage check-in only, A/c departing without bags, inbound pax waiting hours for their bags, bad publicity and a total shambles in the glare of Worldwide media - hang on, isn't this a normal day for BA and their long suffering passengers?
