BAA are retail focussed with not a ****ing clue about customer service, passenger comfort, on time departures and adequate and efficient security. Indeed it is in their interests that my flight is a little delayed as I will ( and DO, end up spending more in the bloody shops ).
BA should be ashamed that the wheels have been allowed to come off their big day in such a public and spectacular way. I fly BA, I like BA, but I'm sick to the back teeth of the god awful BAA that keeps getting in my way for an on time departure !