Thing that put me off Multiflight was the incompetance of them when I tried to book a check flight with them and the fact they let me start the check flight but failed to tell me I didn't have enough time to complete it before the instructor was going to be taking someone on a £65 trial flight, and non of the other instructors would step in to do the 20 mins of circuits I needed to be able to hire the C172 for the rest of the day that would have brought them several hundred pounds as they too were more concerned about the trial flights than someone who was about to spend a lot of money with them.
This was after they spent best part of an hour of my check out time "umming and arghing" over whether an ICAO ppl was valid in the UK even after consulting LASORS !!!.
This not only lost them several hundred pounds that day, but also £30k from my taking my business for the rest of my training elsewhere. I figured if they could not get something this simple right, then I wouldn't chance anything more complicated with them.
A couple of simple questions from the admin people when I was enquiring about the flight in the first place would have saved all the hassle and they might have kept my business.
