jimworcs says 'It is outrageous for any company to charge customers for the priviledge of fixing problems (take note British Gas, Sky, Ryanair and other companies of dis-repute)'.
Include Aer Lingus in the above statement. Their Irish '0818' number is a premium one.
In America they use a '1800' freefone number. Why?
Also, in every European country except Sweden & Ireland, it is possible to contact them by email!
Why has AL decided not to give the same email facility to its Swedish and Irish customers?
If only AL realised it they could get a lot more customers back from the likes of the Ryanair's of the LCC world if they were more user friendly.
I think the time has come when many of us are prepared to pay a little extra for a more 'human' service and this includes AL providing all of its customers with a '1800' number for contact plus email.
Come on Aer Lingus - you can do it.