i am leaving on the 4th april and i am having the same problem, i have called them numerous times and they said they would send it to be me 2 days ago but i never received anything and i called them again yesterday and they said they would send me something today...still waiting although it is only 10.30am over there atm where i am in australia!
it is very hard to get through as well when calling! i kept getting transferred all over the place and to mailbox's that were full so i just had to hang up and try again
hope you receive yours! it seems to be a common problem for a few of us! i just can't wait to get it!!