Say What?
Let's remember, the best defense is a good offense.
One just has to look at the recent move to onshore in the UK to see that CX Management is in way over their head. They couldn't even get the age 55 right. And the supposed move is next month. One can only imagine the advice they are getting. This move to onshore is solely due to the Crofts case that stated that the CX employees were indeed based in the UK.
Now do you really think that they would fire based members now, for no reason, given this fact and face the wrath of wrongful dismissal suits. I highly doubt it. Here in North America, where it can easily be proven that we are based, staff do indeed have the right to take action if an agreement cannot be reached. To fire someone for exercising that right would lead to a myriad of suits. Hence CX's strong stance to try and intimidate.
Let's remember of course, that they took a strong stance against the local staff unions in regard to the medical fees. Refresh my memory, who backed down?
The recent payment of one months profit share has nothing to due with CX benevolence, but everything to do with staff attrition. I was advised that 500 local cabin crew bailed early in the New Year. There are indeed many better options out there for them. Moreover, the recent pay hikes to the Unified Scale are a meagre attempt to prevent falling further behind.
In the grand scheme, the CX package has fallen way behind many other employers. Factor in the pollution, declining US dollar, an everchanging career track, and of course, intimidation and CX is no longer attractive.
Ladies and gents, they are on the ropes and they know it. One of the key elements that made CX such a success in the past was employee goodwill. That has now been lost and is difficult to again attain.
Just the threat of industrial action will bring down the house. Just ask the local staff.