F3G - thanks for your balanced comments - I too can concur that this is only the 2nd time in 800+ sectors that any negative incident with CC has happened. In fact I'm often the one that writes positive comments to BA et al for their crew support/behaviour. Strangely the last incident was last week again with BA hence my belief that I may be having a Meldrew moment.
Tightslot - respect your advice and factual email fired off to BA - await the response with interest