Mister Geezer, your response (#9) implies that you feel that the social CRM aspects dominate training, i.e. the need to work together, personal interchange, teamwork, etc. However, a more balanced view might ask ‘why not train on-line?’, after all CRM training should encourage alternative options and the use of all resources.
IMHO, the more important aspects of CRM involve knowledge (human performance and technical issues / interaction), and the behavioural aspects associated with the use of that knowledge. The latter relates to awareness and decision making, and the judgement required to maintain safety. Many of these can be taught on line, although review and assessment will require special interaction.
In order to form a good team you require the best individuals, so first start with them and their thinking abilities.
I wonder how many operators review their CRM syllabus against the contributors to incidents and accidents. Do they ‘cherry pick’ the easy-to-train items (social interaction / games), whereas the more difficult subjects of how to think, assess, choose, and monitor fall by the wayside.
Is the industry too focussed on the ‘soft’ social aspects of CRM as opposed to the more meaningful safety related cognitive issues?
1xxxxx1, ‘CRM from Pprune’ – you might have a good point there. It’s quite an education if you take some of the posts at face value, and some really do indicate a poor understanding of CRM. There is much that CRM instructors can learn about human nature in this forum.