Capot,
swear properly if you must... but I can absolutely assure you in the 12 years I flown with BA I have never seen any arrogant or uncaring attitude from a pilot towards passengers; more like utter frustration that we are prevented from providing the service....yes SERVICE that you and all the other passengers deserve. Non of us go to work with the intention of failing in our job. Its extremely ignorant of you to slag off a group of highly motivated and professional men & women. (that includes all airlines)
would it be true to suggest that you don't personaly know any BA pilots because the attitudes you assume we have went out many years ago.??