I suppose its a case of whether you have been around a bit or just out of short trousers! The newsness of it all wears off after 6 months and you see it for what it is - just like most jobs really.
The point with CX is there are plenty of yes men and no real man/woman managers at the coal face - shame really so it is rather rudderless at your first supervisor contact level.
Add to that a Board that seems to go out of its way to put the pilot body down (well thats how it feels) and you can see why there are a lot of unhappy people around.
If you can put up with all of that then make their day and join.