It's all so easy to criticize and elaborate when you're not in the "hot seat"!
Unbelieveable job accomplished by that crew...
They'll never be congratulated enough, IMHO
BTW, the pax who said that the backend crew wasn't doing a good job is a wannabe helo pilot who also said, in the paper, that he found ANNOYING the fact that the elderly we're praying aloud... I think he missed a great opportunity to shut up