afreekanhoar
The ONLY way Nationwide will ever change is when
VB lets go
Don't forget that, any organisation that has been built around one man - will continue to have his shadow for many moons to come. Despite lots of reorganisations and new people and procedures ... the 'old way' of doing things will survive - often unintentionally.
It's a bit like Apartheid: that was built into the country over hundreds of years then 50 years of official implementation and it will take time to build it out again.