I thought as much.. .. .Their original letter was a one-liner simply saying no refund was due. Having called them today, they say that they make a 'Refund Charge' which is applied to all refunds, and the charge (£40) is more than the tax due back (£27.60) so they aint' giving me anything.. .(I'm surprised they aren't asking me to sent the additional £12.40 I now 'owe them' for the refund!). .. .Still not happy! How can you charge someone for somthing that is rightfully theirs?. .. .By the way, this is one of the big UK carriers, not some fly-by-night operation, or a low-cost carrier. Interestingly, my wife once no-showed for an Easyjet flight and the tax re-appeared on my credit card 3 days later - no questions asked!. . . . <small>[ 13 March 2002, 18:27: Message edited by: Knobby ]</small>