To All,
I am looking for some info on the above company to help back up a claim I am chaseing them for after an 11.5 hr delay and aggro on my flight from LGW to Faro in June. I dont have a problem with the delay (fact of life on the "J" !) but what has really got my goat is that after getting a verbal agreement out of the duty manager to meet my costs for the hotel, taxis etc they have not even bothered to give me a reply to my letters.
To explain further I could not hang around for AT to sort out the above as both the 5 month pregnant wife and 2 yr old daughter had had enough of Gatwick south after 7 hours of delay and excuses.
What I am looking for is an address of the Airtours boss (and a name if you can), so I can let him know that there is a bunch of muppets working in his customer services dept. Also if there is any way I can bring pressure to bare through IATA or similar ?. I would be most greatful for any replies. BTW once we finally got to the plane the crew were fantastic.
Many thanks for your help.
