Ah yes but my beef is not about getting me there, it's about getting e there under false pretences. I paid a higer fare for a better class of cabin as advertised by the airline. They fulfiiled their contract in getting me there but they did not provide the Business Class cabin as advertised. If you book a 5 star hotel with a tour operator and you end up in a three star, would you be satisfied? After all, they fulfilled their contract in providing you with accommodation!