Are BA's Milage Awards the Least Flexible
A family we know returned from a holiday with another great story. At the airport in Sydney, they overheard a conversation where a BA ticket salesperson was explaining a little know fact about BA milage awards. Unlike all the other airlines this writer knows which allow either the return of the miles for a fee after ticketing or allow the passenger to change the date for a given journey, BA permits no changes of any kind. As the story goes, the family flies to Australia for holiday. One of the children becomes quite ill and goes into hospital. As a result, the family misses their original return flight. They go to the airport having been told there are plenty of seats. There, they are told that their tickets are worthless as BA do not permit any change in the date. They are forced to purchase very expensive one way tickets home. I have used awards on almost every airline and frankly I cannot recall one airline which does not permit any change in the travel details (at least the date). Once again BA proves they are the best airline that the lack of competition can buy!!!