OK, here goes my whinge!
* Free use of trolley (not on the a/c obviously, but from the car park to the check in desk), or better still, a porter service when required
* Decent seat pitch (not sticking my knee against the seat in front on me - I am not even tall!) - I am happy to pay 10% more for 10% increase in seat pitch, for instance.
* NO biscuits to be delivered on a tray - I don't object to biscuits but they're a bit poxy for deliverying to pax on a tray that gets in the way! Tray should be used only for meals.
* NO noisy or restless kids in the cabin (quiet kids are OK), A special sound-proof compartment for the noisy/restless ones to be locked away in.
* NO 'middle' seat, only window or isle
* When I ask for water, I would like to be given some from the bottle, not from the a/c tank (I carry my own bottled water nowadays at the expense of my carry on luggage allowance)
* Serve decent food instead of 'not fit for human consumption' food, or reduce fare by the amount the airline pays for it
* Faster baggage claim
* Pre-allocation of seat
* If they put the in-flight entertainment on, please make sure that the screen's working (instead of flickering all the time - it gives me a headache)
* Faster check-in
* Please keep the toilets as far away from the nearest seats as possible - the smell, people standing around when I am trying to sleep etc are very annoying, if I am unfortunate enough to sit near them
* Please increase the range of duty free items for sale on board. It gets boring after a few times.
I would like the airline to order the Passengers to observe the following rules:-
* Passengers are not pester the cabin crew too much. Every time the cc has to come to him/her, the person next to him/her ends up being woken up. Besides, the do not own the cabin crew!
* Passengers must keep their kids quiet in noise level and conduct. Other passengers do not like hearing them, or have their seat back being kicked by other pax's brat every time they try to go to sleep.
* Passengers are not to stand around the toilet talking loudly if there's someone near there trying to sleep.
* During the 'night time', if the cabin crew draws a curtain by the toilet, the passnger opening the curtain must remember to close it. Those near the toilet do not want the light from the toilet shining right into their eyes when they are trying to sleep.
* Anyone with incontinence or diarrhea, please ask for the aisle seat so that you do not keep disturbing the person next to you every 10 minutes.
How was that for a big whinge?
