>For reference the SQR scheme includes availability of stands, airbridges, pier service, FEGP, escalators, lifts, pax conveyors, security queuing, arrivals reclaim, cleanliness, flight information, wayfinding and departure lounge seat availability.<
Then either BAA must be paying through the nose or the required standards are so low that they are meaningless. Meantime, the poor passengers are being swindled by having to pay for services they don't get. Anywhere else, this would lead to criminal charges.....Why should I have to pay to stand in line for 10 minutes because the Xray operator in T4 gets up and walks away and management/supervision is so useless and inadequate that they allow the queue to be stood there, not moving, for 10 minutes?