Suzeman, Eaglestar
BAA DO pay service quality rebates at Heathrow and Gatwick - monthly. They are, of course, paid to the airlines (on a passengers carried basis ) - how could they possible pay the rebates to passengers individually ?
Only problem here is that the outbound baggage system is not included in the SQR scheme. This is known to both the CAA and Competition Commision, who made the final decision regarding what's in and what's out.
For reference the SQR scheme includes availability of stands, airbridges, pier service, FEGP, escalators, lifts, pax conveyors, security queuing, arrivals reclaim, cleanliness, flight information, wayfinding and departure lounge seat availability.