Imagine if this had happened to Ryanair at STN, Mr O'Leary would have made Ryanair's feelings on the matter known!!
The BAA website is also talking crap, what they say below isn't correct.
BAA T5 Website:
"We've designed a world-class baggage handling system for Terminal 5 to ensure your bags get from aircraft to carousel as efficiently as possible."
BAA have nothing to do with getting the luggage from aircraft to arrivals belt for arrivals as they state, that is BA's job!! The world class system for doing that is called a baggage tug and dollies!!!
Back to the topic in hand, I too hope that BAA aren't p***ing away the UK's competitive aviation market by being useless at running LHR, or any other airport. Perhaps the people who run Bluewater should come and run Heathrow!!