Skylark -
I have read the posts under 'cabin crew' where CAs complain of the increasingly aggressive behavious of pax towards them. However, I agree that there is another side to the coin. There is a site on the web called 'the grumpy traveller' or some such (a search should reveal it) which makes the point that pax are increasingly being penalised for making even mild complaints about unacceptable treatment, and being threatened by FAs with removal from the craft. As this important topic is clearly close to your heart perhaps you would like to start another thread on this.
[This message has been edited by simitra (edited 10 September 2000).]