I've never had problems arranging all my travel needs from home through the staff travel website. If there are seats available on your proposed GF flight, you get your eticket sent almost straight away to your webmail. If your travel is on another carrier, the ticket gets sent to your pidgeon. It has worked every time for me. For some of you who just can't seem to get it right, I dare say most of the problem is from your own lack of planning.