Look guys, have a sense of proportion.
No company with an automated system is going to keep enough people on immediate standby to manually operate the system, even if is physically possible to do so (and don't forget the health a saftey jobsworths who will probably stop "untrained" staff doing the job). Clearly IT systems should have backups and there should be some redundancy but sometimes things do go wrong
What a load of
, their
JOB is to get passengers onto the aircraft with their luggage. It's called providing a
service, if the company (BAA) is not able to provide that service then the senior management should be removed and more competent people put in their place, There should always be a back up system for any failure mode and failure to have one in place is incompetence. It's probably due to worshipping the great god of "profit before service" or "
the customers the share holders are more important" syndrome.