BRUpax, to assuage your fears a bit, the Scandinavian magazine Travel News has just chosen KLM as Best International Businessclass.
KLM are currently installing new major recline seats, and a whole new on-board-service concept, geared to satisfy different passenger needs at different stages of the flight, has recently been implemented. (Try the Indonesian Rice Table for your dinner, it's delicious!)
And as for the letter mentioned earlier, a certain segment of the traveling Dutch public has always seen it as a sport to cr@p on the national airline. Those are the same people who'll do anything to avoid buying a Philips product, or fill up their gas tanks with Shell petrol.
Couldn't begin to tell you why, but believe me, it's true!
Enjoy your trip, and please us know how it went!
rgds
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