Monkey Boy & TP102
C328 ops was a shambles, some what like another that calls it's self 247. Take the dosh and don't deliver. Brokers around Europe and beyond have them black listed. I just love and appreciate a 'can do' attitude from professionals, but not from unknowledgeable* ops clerks and numpty double glazing salesmen with superior, and arrogant attitudes!
*Airport/Runway analysis is one point you made, well quoted! How about service delivery accounting/accountability, would they make ISO9001?
Use the best and leave the cowboys to fight for the penny pinching crap market share!