As a punter I think the "beef" is that one is spending a few quid extra for the privilege of BA, only to get a mediocre in flight service and deli-bag commensurate with lower rate airlines.
I flew LHR-DUS a few Saturdays ago and my eyes nearly popped out when I saw the crossiant in the bag. I was expecting the "normal" tray service; nope, none of that. It suddenly dawned on me why virtually everyone in Terminal One was eating anything they could lay their hands on at 6.00am in the morning!
I fully aware that BA is trying to cut costs and increase profits but it is plain to see where the "cuts" are coming from. Fair enough, I'm not expecting First Class service, silver service etc, at Economy prices but when the difference between Lufthansa and BA on the route was twenty quid, (during July, out Saturday, return Sunday evening) one would expect a little more.
Edited For Clarity
[ 15 August 2001: Message edited by: Egg Mayo ]