As long as senior management can send their office-boys to hang around the staff travel office, as long as some people who know "the secret handshake"jump the lines, as long as that infuriating woman that "works" there (you know the one that keeps flicking her head scarf every 5 seconds) isn't terminated and as long as no-one confiscates the mobile phones of the staff travel personnel, NOTHING will change. No matter how widely open Mr. E.E.'s (manager staff travel) office door is. The bloke sits behind is desk and can clearly see that his underlings do F..K all. At best two desks are occupied by staff who only manage to "serve" 1 customer in half an hour between them. The rest of the S.T. staff have obviously better things to do in their shiny new back office.
As suggested by other members, a workable automated system - one that also accepts bookings with other airlines - is needed.