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Old 18th Feb 2008, 01:27
  #198 (permalink)  
GlueBall
 
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Idris appears to be doing a lot more than just cutting the fat at MAS, he's cutting corners in passenger service and he's changing the superlative 5-star product the carrier enjoyed 4 years ago.

Besides the worn out interiors of his 734 fleet, most of his 744s need paint jobs. I see, for example, that the "2007" of "Visit Malaysia Year 2007" cheatline is crudely painted over, like a handyman with a paint brush.

A colleague of mine recently had travelled KUL-AMS with final destination to ZRH. MAS had intentionally delayed the departure by 90 minutes to "wait" for a few late arriving connecting pax from its PER flight.

Needless to say, by accommodating those late pax MAS had saved some hotel costs, but it had propagated this delay into its AMS sector and screwed those pax who had subsequently missed their connecting flights at AMS.

To be sure, if ever MAS is to recover as a full service 5-star carrier, it will take years to undo the shortsightedness of the current management.
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